The Service Hub features customer service software that can improve the overall customer experience that your organization offers. Why is customer service so important? Roughly 89% of consumers will buy from your brand again after a good customer service experience. Meanwhile, about half of consumers will back out of a purchase and switch to a competitor after one bad customer service experience. HubSpot’s Service Hub will help you better attract and retain customers with an elevated level of service and customer satisfaction. Your team can also increase customer lifetime value by knowing where each customer is in their life cycle.